The doctor is available 24/7 at Concierge Medical Services


It’s been a tough few years for patients and physicians, with industry group The Physicians Association discovery that the United States has lost about 16,000 medical practices since 2020.

Within this gap are medical concierge services that are reinventing care delivery, some with a white-glove approach that injects more hospitality into hospital-like services.

In the latest sign of vitality for this concept, a medical service reserved for members Sollis Health announced Monday (January 24) that it has just closed a $30 million Series A funding round with plans to expand its network of high-end private urgent care clinics and home physician services .

In a press release, the co-founder Andrew Olano said, “At Sollis Health, our vision is to provide Americans with unique, hospitality-driven healthcare so they can receive expert medical care, while being treated with dignity, respect, and empathy.”

Sollis currently operates private 24/7 urgent care clinics offering “Emergency Medical Concierge Service” at its locations in Los Angeles, New York and the Hamptons, Miami/Palm Beach, with the upcoming opening of a site in San Francisco. It also offers a selection of medical services via a home visit.

According to the statement, “Each member has access to a dedicated member concierge and patient advocacy team to help them navigate the complex medical system, including expedited access to major hospitals. Since 2019, Sollis has seen a revenue CAGR of 150% and has a long-term average of 90% adjusted member renewal rate. The company currently serves more than 8,000 patients nationwide, with plans to serve more than 12,000 over the next year.

The pandemic is driving increased interest in concierge medical memberships.

As a concierge firm Special Docs CEO Terry Bauer recently Recount Medical Economics, “Elderly patients with multiple chronic conditions particularly appreciated the personalized attention they received from their concierge physician during a year filled with uncertainty.”

He added that “they were increasingly joined by millennials and Gen Xers drawn to personalized care, health and wellness in addition to the technological convenience of telemedicine, online appointments and the ability to text and call a doctor on their personal cell phone. ”

Payment and pricing transparency is one of the key challenges to the wider expansion and adoption of concierge service delivery models. Some suppliers are making this a priority for 2022.

Doctor on demand CEO Ferguson Hill told Karen Webster: “We have a very strong mental health practice and a very strong primary care practice, and now with our merger with Grand Rounds we have a concierge who can get you expert medical advice. It can provide you with healthcare navigation on all of your healthcare queries, whether it’s how much a patient’s deductible, where is the best place to have surgery, hip and cost.

Out-of-pocket and insurance reimbursement for on-demand concierge medical services vary, and memberships for accessing this level of care tend to be high.

In one blog post, medical concierge PartnerMD said concierge membership rates range “from $1,200 to $10,000 per year,” pegging the average cost of membership “between $1,500 and $2,500 per year.” A PartnerMD membership costs between $150 and $185, the company said.

See also: Why it took a pandemic to bring healthcare into the connected economy

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